STEP 01
Create your account
Choose Create account. You can use Google; the current sign-in page also offers Microsoft. With email signup, enter your full name and email. Tagowner generates a temporary password and sends an activation link. Copy the password, verify your email, log in and change the password under My details. The verification email also contains the temporary password.
Signing in with a social provider uses that provider’s account. These screens illustrate the interface; they do not demonstrate a completed Google sign-in or delivered activation email.
STEP 02
Add your details
Under My details, enter a name, phone and mobile numbers, WhatsApp number, permanent address, travel address, hotel or place name, travel dates, emergency contact, preferred currency and notes for finders. During the saved travel date range, the travel address and available travel numbers replace the permanent ones for online disclosure; after the end date the permanent details apply again.
Important: there are no individual “hide my address” checkboxes today. Immediate disclosure can show all populated contact fields, including your address, emergency contact and notes. You choose what to enter and whether to use immediate disclosure. Preferred currency and travel dates themselves are not shown in the owner contact card. Notify me first lets you reply without sharing an address; its optional contact-sharing switch shares name, email, phone and WhatsApp.
STEP 03
Create a tag
A tag is one scannable link, not one purchased physical object. Click New tag in My tags. The link uses a long cryptographically random token rather than your name or account ID. The app currently calls tags “Tag 1”, “Tag 2” and so on; “Blue suitcase” is an example item description, not a tag-name field.
- When someone scans it: show contact details immediately, or notify you first so you can decide whether to reply.
- Security code: every new tag gets a four-character code, such as A7K2, created by the system and switched on by default. It is printed on the back of the paper tag. You can always see and copy it in My tags, but you cannot change it. Anyone holding the tag can read it. The Ask for a security code switch decides whether finders must enter it. Tags created before this change have no code and show “No code on this tag”.
- Reward: an optional amount and ISO currency. The reward is visible on a lost-tag page before the code gate.
- Photos: add multiple owner photos. JPEG, PNG and WebP are accepted up to 8 MB each. Automatic checks run before storage; inappropriate content and failed checks are rejected. Safe non-luggage photos may be reviewed by authorised administrators.
- Printed content: anonymous prints no personal contact details; full adds readable name, phone, email and city/country where available. This does not change the online disclosure mode.
- This bag is lost: per-tag switch, initially off. When off, no online contact details or reward are shown.
Which setting should I choose?
| Your preference | Setting | Finder experience when lost |
|---|---|---|
| I want fast direct contact | Immediate, no code | All available contact details appear immediately. |
| I want to review messages first | Notify me first, no code | Email/message/photo form; you decide whether to reply. |
| I want an additional gate | Either mode + security code | A valid code unlocks immediate details, or continues the notify flow. Without the code a finder can still send you a message, but never sees your details. |
| I do not want an address disclosed | Notify me first | Reply with a message; optionally share only contact channels. Do not use immediate disclosure with an address saved. |
After three tags, New tag is disabled and labelled Coming soon. “Tell me when it’s ready” records your interest; it does not create a fourth URL or charge you.
STEP 04
Get your physical tag
Download a paper tag PDF or a 3D model ZIP from My tags. The paper file is A4 with an ID-1 card-sized panel (85.6 × 53.98 mm) and an integral strap. For a tag with a security code, a second card-sized panel carrying the code is joined to the top edge of the QR panel. Print at 100% scale, cut the solid outline and the two short slits, and fold on the dashed lines. Fold the code panel behind the QR panel so both printed sides face out, and tuck its small tab into the slit just below the QR panel. Then loop the strap around a handle, fold it at the centre and push the tongue through the lower slit. No glue, string or separate band is needed. Tags without a code print as before, with no back panel.
The 3D ZIP includes base and contrasting raised-code STL parts, a combined 3MF and instructions. The 3D model does not contain the security code; the instructions list it so you can add it to the back yourself with a label or marker. Attach the finished model securely through its strap opening with a suitable loop. Check the QR code after printing: use contrasting colours, keep the code uncovered and test it with a phone camera in good light. A finder opens the camera’s link in their browser.
Every current Tagowner tag has a QR code. Full print additionally adds readable details; there is no QR-free variant today. “Code only” means QR without personal details. The paper tag prints the security code on its back panel, so the code ends up on the opposite side from the QR code. Changing profile details online does not change details already printed on paper.
Print and ship is coming soon. The disabled order control and interest button do not place a paid order.
STEP 05
Normal life
While the tag is not marked lost, a scan says “This item is not currently reported lost.” It reveals no owner contact details and no reward, creates no lost-case scan event and sends no scan notification. The page still contains generic Tagowner and legal links.
STEP 06
If your bag is lost
Open My tags and turn on This bag is lost for that bag’s tag. Other tags remain unchanged. New scans use its display mode and security-code setting, record available scan information and attempt an email notification. The lost-status confirmation email is shown below; email delivery is not guaranteed.
STEP 07
What a finder sees
The same QR link now changes its view according to your settings. The finder does not need to sign in. A short privacy notice appears before forms or contact details in every lost state.
A. Not lost / B. Immediate disclosure
C. Code gate / D. Notify me first
The finder types the code printed on the back of the tag. A correct code reveals details in immediate mode; in notify mode it continues to the finder form. A finder without the code (worn, missing or unreadable) can still send you a message, but your contact details are only shown after the correct code is entered. A wrong code is rejected. In My tags each message is marked “Code verified” or “No code provided”. Multiple finders can send separate requests. Finder photos use the same automatic checks as owner photos.
E. Reward and conversions
The original amount and currency are always shown on a lost tag when a reward is set. Approximate USD/EUR equivalents appear only when exchange rates are available; a signed-in visitor may also see their preferred currency. Below is a fictitious conversion example, not a live exchange-rate quote. If rates are unavailable, the original 500 DKK remains visible without invented equivalents.
F. Finder privacy notice
To help connect you with the owner, we record your IP address, approximate country, network provider, browser and device type, plus anything you submit. This is used only to return this item and is deleted within 30 days, sooner once the owner confirms recovery. See our Privacy Policy.
This is an information notice, not a consent checkbox. Available request information can be incomplete; a country or device estimate is not proof of someone’s identity.
G. After sending / H. Unknown tag
The thank-you text says the owner will contact the finder. In practice the owner decides whether to respond, and successful submission does not guarantee that an email is delivered or a reply arrives.
STEP 08
What you receive
A lost-tag scan attempts a notification email. A finder submission creates a separate request and attempts an email containing the message and, when available, a photo link. My tags lists recent scans and finder requests, newest first. Overview shows totals and pending messages.
You may Approve or Decline each request independently. These controls update its status; approval alone does not send an email or release your details. Choose Reply to this finder, write a message and optionally enable Also share my contact details, then send the reply. Shared contact fields are name, email, phone and WhatsApp; no address is added by this switch.
Arrange contact, a meeting, handover and any reward directly with the finder. Tagowner is not involved in any payment. It does not collect a reward or act as an intermediary in a dispute.
STEP 09
When you have it back
Use I got it back — clear the history while the tag is marked lost. This recovery action switches it out of lost status and deletes its scan history, finder requests and finder-uploaded photos from private storage. Owner photos and your account are preserved. Turning the lost switch off alone is not the same as requesting case cleanup.
Scheduled cleanup removes finder-case information within a maximum of 30 days even if you do not close the case. Storage is deleted before its references; cleanup failures are not treated as successful deletion. Recovery attempts a confirmation and a data-deleted email. The confirmation template mentions 30 days; the implemented recovery action clears the case sooner.
THE DETAILS
What we record and why
Only enter information you are comfortable sharing according to your chosen settings. Authorised administrators have access for support, security and photo review. Read the Privacy Policy for legal bases, processors, transfers and rights.
| Information | Why | Who can see it | Retention |
|---|---|---|---|
| Owner account, contact/travel details, tag settings and owner photos | Provide and operate your tags | You and authorised administrators; populated contact details may reach finders according to settings | Until account deletion; owner photos are not removed by recovery |
| Finder scan time, available IP, country, ISP, browser and OS | Return items, notify owner and prevent abuse | Owner’s recent scans view shows a subset; authorised administrators can access the records | Within 30 days; sooner on case recovery |
| Finder email, message and optional photo | Connect finder and owner | The owner and authorised administrators | Within 30 days; sooner on recovery, including stored finder photos |
| Security activity: IP/location/network hints, browser/device/language, display and connection hints, referrer origin and fixed page path | Security, fraud/abuse prevention and administration audit | Authorised administrators | Within 30 days |
| General support correspondence | Handle your inquiry | Authorised administrators | Separate from the 30-day finder-case cleanup |
No advertising analytics or fingerprinting probes are added. Essential browser storage is used for sign-in and interface operation. Edge information such as city, region, ASN and TLS can be unavailable; browser hints can be inaccurate. Recovery cannot erase copies someone already printed, downloaded or received in email.
THE DETAILS
Free, limits and what is coming
The current service allows three free tag URLs per account. You can make multiple physical copies of one URL; they all share the same settings and case history. There is no live checkout or payment flow. Extra URLs and print-and-ship ordering are coming soon; no prices or availability date are promised. Paper, ink, attachment materials and 3D printing are your own costs.
THE DETAILS
Questions
Create your free account
Start with up to three URLs. Set your details and disclosure preference before putting a tag on a bag.